Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Brough | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Brough is a GPhC registered online pharmacy weight loss clinic serving Brough, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy operates under GPhC registration number 9012511. If you have any questions about how we handle your data, please contact us using the details at the bottom of this policy.

2. Data We Collect

To provide you with safe and effective pharmacy services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight loss consultation responses, and any other health data provided through our online consultation forms.
• Payment information: Transaction details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and website usage data collected through cookies.

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments through pharmacist-led consultations.
• Dispense and arrange delivery of approved medications, which are dispatched within 1 working day of pharmacist approval.
• Communicate with you regarding your order, treatment, or any safety concerns.
• Maintain accurate patient records as required by GPhC standards and UK law.
• Comply with our legal and regulatory obligations as a registered pharmacy.
• Improve the quality and safety of our services.

Our lawful basis for processing your data includes the performance of a contract, compliance with a legal obligation, and the protection of vital interests. Health data is processed under the special category condition of providing health or social care treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including secure checkout and consultation forms.
• Analytics cookies: Help us understand website traffic and user behaviour so we can improve our service.
• Preference cookies: Remember your settings and choices to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

• Delivery providers: To fulfil and track your medication order.
• Payment processors: To securely handle your transactions.
• Healthcare professionals: Where clinically necessary or required for your safety.
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so.
• IT and software providers: Who support our pharmacy management systems, under strict data processing agreements.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance. Payment records are kept for six years as required by HMRC regulations. After the relevant retention period, your data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website uses SSL encryption, and access to patient records is restricted to authorised pharmacy staff only.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are unhappy with how we have handled your data, you have the right to raise a complaint with the relevant supervisory authority under UK GDPR.