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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Brough

Pharmacy Weight Loss Brough
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By using our website or placing an order, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Brough is a GPhC registered online pharmacy weight loss clinic operating in Brough, UK. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and comply fully with UK pharmacy law and regulatory standards. Our services are provided by qualified, registered pharmacists and prescribers.

2. Eligibility

To use our services, you must:

We reserve the right to decline or withdraw services where we determine it is not clinically appropriate or safe to proceed. Our prescribers may request additional information or supporting evidence before approving any treatment.

3. Prescriptions and Treatments

All prescription-only medications supplied through our pharmacy require a valid prescription issued by one of our registered prescribers. Prescriptions are only issued following a clinical assessment, which may be conducted via an online consultation form or video/telephone consultation.

We do not dispense prescription medication without prior prescriber approval. Our clinical team retains the right to refuse, amend, or discontinue any prescription at any time if it is considered not to be in your best interest. You must inform us of any changes to your health, medications, or circumstances that may affect your treatment.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All transactions are processed securely and in accordance with applicable payment card industry standards.

Prices displayed on our website include VAT where applicable. We reserve the right to amend prices at any time. Your order total will be confirmed before payment is taken. We do not store full payment card details on our systems.

5. Delivery

Once your prescription has been reviewed and approved by our pharmacist, your medication will be dispatched within 1 working day. Delivery is made via a tracked and secure courier service.

We cannot guarantee delivery times once an order is in the possession of the courier. We are not responsible for delays caused by circumstances beyond our control, including adverse weather, courier disruptions, or incorrect delivery information provided by you. It is your responsibility to ensure your delivery address is accurate and complete.

6. Cancellations and Refunds

You may cancel your order prior to pharmacist approval and dispensing. Once a prescription has been dispensed and dispatched, we are unable to accept returns or offer refunds on prescription medications in accordance with UK law and GPhC guidelines, as medicines returned cannot be re-dispensed.

If you believe there has been an error with your order or you have received a damaged product, please contact us immediately. Refunds or replacements for genuine errors on our part will be handled promptly and fairly.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our online consultations and services do not replace your regular GP or primary healthcare provider. You should always inform your GP of any medications prescribed through our service.

We are not liable for any adverse effects arising from incorrect or incomplete information provided by you during your consultation. If you experience a medical emergency or serious side effects, contact 999 or attend your nearest emergency department immediately.

8. Data and Privacy

We handle your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy available on our website.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and professionally.